Shipping Policy

Last updated: November 2026

Metro Wholesale SD delivers wholesale orders to businesses from our warehouse at 1606 W Frontage Rd, Chula Vista, CA 91911.

We deliver with our own trucks Monday to Friday to businesses within about 50 driving miles of our warehouse.
Order cutoff: orders placed by 3:00 pm (Pacific) on a business day are ready for the next delivery day. Orders placed after Friday's cutoff are delivered the following Tuesday.
Delivery date: choose your delivery date at checkout. We do our best to arrive on the date you choose, but delivery times are estimates. Traffic, weather and other events outside our control can cause delays. We will contact you if your delivery has to move.
North County route: Escondido, Oceanside, Vista and Poway are delivered on Thursdays only. Order by 3:00 pm Wednesday to make that week's truck.

Orders of $500 or more (before tax) are delivered free within our local area.
Orders under $500 pay a delivery fee based on driving distance from our warehouse:
- up to 15 miles (for example Chula Vista, National City, San Diego): $25;
- up to 30 miles (for example El Cajon, Santee, Poway): $50;
- up to 50 miles (for example Escondido, Vista, Carlsbad, Oceanside): $75.
The exact fee is shown at checkout before you pay.

Someone at your business should be available to receive the order during business hours.
Please count your cases and check for damage when the driver is there. Note any shortage or damage on the invoice before signing.
Your invoice comes with your order.
If no one is available and we can't leave the order safely, we'll bring it back and reschedule. A $25 redelivery fee applies when we have to come a second time.

You can choose free pickup at our warehouse (1606 W Frontage Rd, Chula Vista) at checkout.
We'll email you when your order is ready.
Pickup hours are Monday to Thursday 7 am to 4 pm and Friday 7 am to 3 pm.
Please bring your order number.
We hold pickup orders for up to 7 days. After that, unclaimed orders may be canceled and the items restocked.

Beyond our local area we can ship by LTL freight on orders of $500 or more.
Freight is not charged at checkout. We quote the freight cost, add it to your order and confirm with you before it ships.
Freight transit times are set by the carrier.
If a freight shipment arrives damaged or short, note it on the carrier's delivery receipt before signing and tell us within 24 hours, with photos. We'll handle the claim with the carrier and replace or credit the damaged items.

If an item on your order is out of stock when we pick it, we will leave it off or offer a substitute you approve.
You're only charged for what you receive. Any amount already paid for missing items is refunded to your original payment method.

Questions? Call 619-423-5600 or email info@metrowholesalesd.com.

Shipping Policy

Last updated: November 2026

Metro Wholesale SD delivers wholesale orders to businesses from our warehouse at 1606 W Frontage Rd, Chula Vista, CA 91911.

We deliver with our own trucks Monday to Friday to businesses within about 50 driving miles of our warehouse.
Order cutoff: orders placed by 3:00 pm (Pacific) on a business day are ready for the next delivery day. Orders placed after Friday's cutoff are delivered the following Tuesday.
Delivery date: choose your delivery date at checkout. We do our best to arrive on the date you choose, but delivery times are estimates. Traffic, weather and other events outside our control can cause delays. We will contact you if your delivery has to move.
North County route: Escondido, Oceanside, Vista and Poway are delivered on Thursdays only. Order by 3:00 pm Wednesday to make that week's truck.

Orders of $500 or more (before tax) are delivered free within our local area.
Orders under $500 pay a delivery fee based on driving distance from our warehouse:
- up to 15 miles (for example Chula Vista, National City, San Diego): $25;
- up to 30 miles (for example El Cajon, Santee, Poway): $50;
- up to 50 miles (for example Escondido, Vista, Carlsbad, Oceanside): $75.
The exact fee is shown at checkout before you pay.

Someone at your business should be available to receive the order during business hours.
Please count your cases and check for damage when the driver is there. Note any shortage or damage on the invoice before signing.
Your invoice comes with your order.
If no one is available and we can't leave the order safely, we'll bring it back and reschedule. A $25 redelivery fee applies when we have to come a second time.

You can choose free pickup at our warehouse (1606 W Frontage Rd, Chula Vista) at checkout.
We'll email you when your order is ready.
Pickup hours are Monday to Thursday 7 am to 4 pm and Friday 7 am to 3 pm.
Please bring your order number.
We hold pickup orders for up to 7 days. After that, unclaimed orders may be canceled and the items restocked.

Beyond our local area we can ship by LTL freight on orders of $500 or more.
Freight is not charged at checkout. We quote the freight cost, add it to your order and confirm with you before it ships.
Freight transit times are set by the carrier.
If a freight shipment arrives damaged or short, note it on the carrier's delivery receipt before signing and tell us within 24 hours, with photos. We'll handle the claim with the carrier and replace or credit the damaged items.

If an item on your order is out of stock when we pick it, we will leave it off or offer a substitute you approve.
You're only charged for what you receive. Any amount already paid for missing items is refunded to your original payment method.

Questions? Call 619-423-5600 or email info@metrowholesalesd.com.